Privacy Policy

Last Updated: January 28, 2026

1. Introduction

heardle ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number, postal address)
  • Company name and business details
  • Billing and payment information
  • Account credentials and preferences
  • Information provided in forms, surveys, or customer service communications

2.2 Technical Information

When you visit our website, we automatically collect certain information, including:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

2.3 Service Usage Information

When you use our telecommunications services, we may collect:

  • Call records and metadata
  • Network usage data
  • Service configuration and preferences
  • Support and maintenance records

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our cloud PBX and NBN services
  • Customer Support: To respond to your inquiries, provide technical support, and resolve issues
  • Billing and Payments: To process payments, manage accounts, and send billing statements
  • Communication: To send service updates, important notices, and marketing communications (with your consent)
  • Legal Compliance: To comply with legal obligations, including telecommunications regulations
  • Security: To protect against fraud, unauthorized access, and other security threats
  • Analytics: To analyze usage patterns and improve our services

4. Disclosure of Information

We may disclose your information in the following circumstances:

  • Service Providers: To third-party service providers who assist us in operating our business (e.g., payment processors, cloud hosting providers)
  • Telecommunications Carriers: To NBN providers and other carriers necessary for service delivery
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have explicitly authorized the disclosure

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Telecommunications records may be retained as required by Australian law.

7. Your Rights (Australian Privacy Principles)

Under the Australian Privacy Principles, you have the right to:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Objection: Object to certain processing activities
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the information provided in Section 10.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

heardle
Email: privacy@heardle.com.au
Phone: 1300 1 Heard (1300 143 273)
Address: Factory 8, 3 Fairmile Close, Charmhaven, NSW 2263
PO Box: PO Box 4604, Lake Haven, NSW 2263

For complaints, you may also contact the Office of the Australian Information Commissioner:

OAIC
Website: www.oaic.gov.au
Phone: 1300 363 992