About heardle

Company Information Statement

Who We Are

heardle is a leading Managed Service Provider (MSP) specializing in cloud-based PBX systems and business-grade NBN connectivity solutions for Australian businesses. We deliver enterprise-level telecommunications infrastructure designed to support modern business operations.

We heard you: Listening isn't just hearing - it's understanding your unique needs, challenges, and goals. We actively listen to what you want and need, not what we want to sell you.

We lead with solutions: We bring together the right mix of services, technology, and support tailored to your business. No one-size-fits-all approaches - just solutions that work for you, backed by expert guidance every step of the way.

We clear obstacles: While others create barriers, we jump over them. Complex setups? We simplify them. Hidden fees? We eliminate them. Poor support? We excel at it.

Our mission is to provide reliable, scalable, and innovative telecommunications solutions that empower businesses to communicate effectively and grow confidently.

Our Services

heardle provides comprehensive telecommunications solutions including:

Cloud PBX Systems: Scalable, feature-rich cloud-based phone systems with enterprise-grade reliability
Business NBN: Premium business-grade NBN plans with guaranteed speeds and SLA-backed performance
Managed Services: Complete MSP solutions including network management, security, and 24/7 support
Hardware Solutions: Professional installation and configuration of telecommunications hardware
Technical Support: Expert technical assistance and ongoing maintenance

Our Values

At heardle, our values are built into our name:

We heard you: Listening isn't just hearing - it's understanding your unique needs, challenges, and goals. We actively listen to what you want and need, not what we want to sell you.
We lead with solutions: We bring together the right mix of services, technology, and support tailored to your business. No one-size-fits-all approaches - just solutions that work for you, backed by expert guidance every step of the way.
We clear obstacles: While others create barriers, we jump over them. Complex setups? We simplify them. Hidden fees? We eliminate them. Poor support? We excel at it.
Reliability: We deliver consistent, dependable service with 99.9% uptime guarantees
Innovation: We leverage cutting-edge technology to provide modern solutions
Transparency: Clear communication, honest pricing, and straightforward processes
Excellence: We maintain the highest standards in everything we do

Regulatory Compliance

heardle operates in compliance with Australian telecommunications regulations, including:

Telecommunications Act 1997
Privacy Act 1988 (Cth)
Australian Consumer Law
Australian Communications and Media Authority (ACMA) regulations
Australian Privacy Principles (APPs)

Licenses and Certifications

heardle maintains appropriate licenses and certifications to operate as a telecommunications service provider in Australia, including:

Carrier licenses (as applicable)
Service provider registrations
Industry certifications and partnerships

Data Protection and Privacy

We are committed to protecting your privacy and personal information. Our data handling practices comply with:

Privacy Act 1988 (Cth)
Australian Privacy Principles
Notifiable Data Breaches scheme

For detailed information about how we collect, use, and protect your data, please see our Privacy Policy.

Customer Service

We are committed to providing exceptional customer service. Our support team is available to assist you with:

Technical support and troubleshooting
Account management and billing inquiries
Service planning and consultation
Emergency support for critical issues

Contact our support team at support@heardle.com.au or [Your Support Phone Number].

Complaints and Disputes

If you have a complaint or dispute, we encourage you to contact us directly so we can resolve the matter promptly. You can:

Email: complaints@heardle.com.au
Phone: [Your Complaints Contact Number]
Write to us at our registered address

If you are not satisfied with our response, you may contact:

Telecommunications Industry Ombudsman (TIO): www.tio.com.au or 1800 062 058
Australian Competition and Consumer Commission (ACCC): www.accc.gov.au

Environmental and Social Responsibility

heardle is committed to operating responsibly and sustainably. We:

Minimize our environmental impact through efficient operations
Support local communities and businesses
Maintain ethical business practices
Promote diversity and inclusion in our workplace

Updates to This Information

This Company Information Statement may be updated from time to time to reflect changes in our business, services, or regulatory requirements. The "Last Updated" date at the top of this page indicates when the information was last revised.

Contact Us

For general inquiries, please contact us:

heardle
Email: info@heardle.com.au
Phone: [Your Contact Number]
Address: [Your Business Address]
[Suburb, State, Postcode]
Australia