Cookie Policy

Last Updated: 21 August 2026

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website or use YOUR.heard. They help the site work securely and remember choices needed for your session. This Cookie Policy is issued by JND Comms Pty Ltd (ABN 58 686 602 666), trading as heardle.

2. Cookies We Use Today

heardle currently uses essential (strictly necessary) cookies only. We do not use advertising, retargeting, or third-party marketing pixels on heardle.com.au.

2.1 Essential cookies

These cookies are required for security and core features. They cannot be switched off through the site without breaking login or signup.

  • Session cookies: Keep you signed in to YOUR.heard and protect forms during signup
  • Trusted-device cookies: Remember a verified device for portal login security (where enabled)
  • Security cookies: Help prevent fraud and unauthorised access

2.2 What we do not use (currently)

  • Advertising or retargeting cookies
  • Social media tracking pixels
  • Third-party analytics platforms (for example Google Analytics)

If we add non-essential cookies later, we will update this policy and provide a clear way to manage preferences where required.

3. Third-Party Services

Some features rely on processors that may set their own essential cookies when you use that feature:

  • Payment: Stripe processes card and direct-debit details during signup and billing. Stripe’s cookies and privacy practices are governed by Stripe’s policies.
  • Hosting / security: Our hosting and security providers may process technical data needed to deliver the site safely.

We encourage you to review those providers’ privacy and cookie notices.

4. Cookie Duration

  • Session cookies: Deleted when you close your browser (or when the session ends)
  • Persistent cookies: Trusted-device or similar security cookies may remain for a limited period so you are not re-challenged on every visit

5. Managing Cookies

You can delete or block cookies in your browser settings. Blocking essential cookies may stop sign-in, signup, or payment from working.

6. Do Not Track

There is no consistent industry standard for Do Not Track (DNT) signals. Because we only set essential cookies today, DNT does not change our current cookie use.

7. Updates

We may update this Cookie Policy when our practices change. Material changes will be reflected by updating the “Last Updated” date on this page.

8. Contact Us

If you have questions about cookies, contact us:

JND Comms Pty Ltd trading as heardle
ABN 58 686 602 666
Email: privacy@heardle.com.au
Phone: 1300 1 Heard (1300 143 273)
Address: Factory 8, 3 Fairmile Close, Charmhaven NSW 2263
PO Box: PO Box 4604, Lake Haven NSW 2263

For more information about our data practices, see our Privacy Policy.