Accessibility Statement

Last Updated: 21 August 2026

Our Commitment

This Accessibility Statement is issued by JND Comms Pty Ltd (ABN 58 686 602 666), trading as heardle. We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve these goals.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which explains how to make web content more accessible for people with disabilities, and user-friendly for everyone.

Accessibility Standards

We strive to meet the following accessibility standards:

  • WCAG 2.1 Level AA: Web Content Accessibility Guidelines published by the World Wide Web Consortium (W3C)
  • Australian Standards: Compliance with relevant Australian accessibility requirements
  • Disability Discrimination Act 1992 (Cth): Ensuring our digital services are accessible to people with disabilities

Accessibility Features

Our website includes the following accessibility features:

  • Keyboard Navigation: Interactive elements are intended to be reachable by keyboard; we continue to test and improve this
  • Screen Reader Compatibility: Content uses semantic structure where practical
  • Alt Text: Meaningful images include alternative text
  • Color Contrast: We aim for sufficient contrast between text and backgrounds
  • Text Resizing: Text can generally be resized in the browser without loss of core functionality
  • Focus Indicators: Visible focus styles are applied for keyboard users
  • Semantic HTML: Headings, landmarks, and form labels are used to support assistive technology
  • Skip link: A “Skip to main content” link is available at the start of pages

Areas for Improvement

We are aware that some parts of our website may not be fully accessible. We are working to address the following areas:

  • Ongoing review and improvement of form accessibility
  • Enhanced video and multimedia captions
  • Improved mobile accessibility features
  • Regular accessibility audits and testing

Assistive Technologies

Our website is designed to work with various assistive technologies, including:

  • Screen readers (JAWS, NVDA, VoiceOver)
  • Screen magnification software
  • Voice recognition software
  • Keyboard-only navigation
  • Alternative input devices

Browser Compatibility

Our website is designed to work with modern, standards-compliant browsers. For the best accessibility experience, we recommend using:

  • Latest versions of Chrome, Firefox, Safari, or Edge
  • Updated assistive technology software
  • JavaScript enabled (required for full functionality)

Feedback and Reporting Issues

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

JND Comms Pty Ltd trading as heardle
ABN 58 686 602 666
Email: accessibility@heardle.com.au
Phone: 1300 1 Heard (1300 143 273)
Address: Factory 8, 3 Fairmile Close, Charmhaven, NSW 2263
PO Box: PO Box 4604, Lake Haven, NSW 2263

When contacting us, please include:

  • The URL of the page where you encountered the issue
  • A description of the accessibility problem
  • Information about your assistive technology (if applicable)
  • Your contact information so we can follow up

We aim to respond to accessibility feedback within 5 business days.

Alternative Access Methods

If you experience difficulties accessing our website, we offer alternative ways to access our services:

  • Phone: Contact us directly at 1300 1 Heard (1300 143 273)
  • National Relay Service: 1800 555 660 or accesshub.gov.au if you are deaf or hard of hearing
  • Email: Send inquiries to info@heardle.com.au
  • Post: Write to us at Factory 8, 3 Fairmile Close, Charmhaven, NSW 2263 or PO Box 4604, Lake Haven, NSW 2263
  • In-Person: Arrange a meeting at our office (by appointment)

Third-Party Content

Our website may include content from third-party providers. While we strive to ensure all content is accessible, we cannot guarantee the accessibility of third-party content. If you encounter accessibility issues with third-party content, please contact us and we will work to provide alternative access.

Ongoing Improvements

We are committed to continuously improving the accessibility of our website. Our efforts include:

  • Regular accessibility audits and testing
  • Training staff on accessibility best practices
  • Incorporating accessibility into our development processes
  • Staying current with accessibility standards and guidelines
  • Addressing user feedback and reported issues

Compliance Status

We are actively working to achieve WCAG 2.1 Level AA compliance. This is an ongoing process, and we are committed to making continuous improvements to enhance accessibility for all users.

This accessibility statement will be reviewed and updated regularly to reflect our current accessibility status and improvements.

External Resources

For more information about web accessibility, please visit:

Contact Us

If you have questions or concerns about accessibility, please contact us:

heardle
Email: accessibility@heardle.com.au
Phone: 1300 1 Heard (1300 143 273)
Address: Factory 8, 3 Fairmile Close, Charmhaven, NSW 2263
PO Box: PO Box 4604, Lake Haven, NSW 2263